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ABOUT THE TRAINING
INSTRUCTORS:
Roni Coleman, Conflict Manager of Roni Coleman, LLC will be presenting on:
- Dispute Resolution
- How to Handle Conflict and Difficult People/Situations
- De-escalation Skills
Donna Smith, former regulator and lead enforcement staff for water quality in Washington state and effective instructor on inspector/investigator skills will be presenting on:
- Planning and Preparation for a compliance inspection or enforcement investigation,
- Protocols when conducting inspections or investigations
- Interview Techniques
- Note Taking
- Report Writing
- The elements/evidence as it relates to inspections.
AGENDA
April 27, 2023
8:00am-8:45am Sign-In
8:45am – 9:00am Opening remarks from Anson Tebbetts, Secretary, VT Agency of Agriculture, Food and Markets
9:00am - 12:00pm Roni Coleman – Dispute Resolution and How to Handle Conflict
1:00pm – 5:00pm Donna Smith – Inspection Techniques for Regulators
WHO SHOULD ATTEND
This training will be valuable for anyone involved with conducting compliance inspections or enforcement investigations and those who are involved with landowners, business owners, or the general public in the course of their duties.
LOCATIONS:
- Virtual training on Microsoft Teams as a live webinar
- In-Person at Double Tree Hotel, 870 Williston Road, South Burlington VT
AVAILABLE TO: NEEP Members (no registration fee) and non- NEEP members ($125.00 registration fee). This training is for government employees/officials only.
EVENT CAPACITY: In-person capacity is 70 people. There is no limit on the number of VIRTUAL attendees.
REGISTRATION DEADLINE: April 18, 2023
LEVEL: Informational.
Inspector Skills Plus Dispute Resolution and How to Handle Conflict
- Thursday Apr 27 2023, 8:30 AM - 5:00 PM
-
DoubleTree Hotel and live streamed as a virtual training
870 Williston Road
South Burlington VT and streamed on Microsoft Teams,
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