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Select the Use button to add a tag to the body of your email. You may also use tags in the subject of your email by copying and pasting them directly in.
| {FIRST_NAME} | Adds the recipients First Name. | Use |
| {LAST_NAME} | Adds the recipients Last Name. | Use |
| {COMPANY_NAME} | Adds the Company Name. | Use |
| {PORTAL_NAME} | Adds the application portals name. | Use |
| {MEMBER_NAME} | Adds the Recipients Membership name. | Use |
| {SIGNATURE_OPT_IN} | Adds the Opt-in link. | Use |
| {SIGNATURE_OPT_OUT} | Add the opt-out link. | Use |
| %signature% | Adds your preferred signature block. | Use |
| {Event_Start_Date} | Adds the Event's Start Date.(Events Only) | Use |
| {Event_End_Date} | Adds the Event's End Date.(Events Only) | Use |
| {Event_Name} | Adds the Event's Name.(Events Only) | Use |
| {Event_Description} | Adds the Event's Description.(Events Only) | Use |
| {Online_Training_Description} | Adds the Online Training Description.(Online Training Only) | Use |
| {Event_Specific_Dates} | Adds the Event's specific dates.(Events Only) | Use |
| {member_number} | Adds the Membership Number. | Use |
| {MemberSince} | Adds the Member Since Date. | Use |
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| {EVENTLOCATION} | Adds the Event's Location. | Use |
| {TOTALEVENTCREDITS} | The total number of credits that the contact has earned through the event tickets and workshops. | Use |
| {ASAPPEARSONBADGE} | Display the text of as appears field in the event setup. | Use |
| {contact_organization} | Displays the organization name of the contact. | Use |
| {RENEWALDATE} | Adds the Member Renewal Date in (yyyy-mm-dd). | Use |
| {MEMBERSHIP_YEAR} | Adds the Member's Membership Year | Use |
| {RENEWALDATE_MM-DD-YYYY} | Adds the Member Renewal Date in (mm-dd-yyyy). | Use |
| {LMS_CREDIT} | The number of credits the LMS course is worth for Continuing Education | Use |
| {COLLECTION_PERIOD_END-DATE_YYYY_MM_DD} | The end date of the CE collection period end date | Use |
| {LMS_COURSE_COMPLETION_DATE} | The completion date of the LMS course | Use |
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| {WORKSHOP_DATE} | The date of the workshop (if applicable). | Use |
| {WORKSHOP_START_TIME} | The start time of the workshop (if applicable). | Use |
| {WORKSHOP_END_TIME} | The end time of the workshop (if applicable). | Use |
| {MEMBEREMAIL} | Adds the Member's Email Address. | Use |
| {INCEPTIONDATE_DD_MONTH_YYYY} | Adds the Member Inception Date in (Day Month Year). - eg. 27 October 2025 | Use |
| {RENEWAL_DATE_DD_MONTH_YYYY} | Adds the Member Renewal Date in (Day Month Year). - eg. 27 October 2025 | Use |
ABOUT THE TRAINING
NEEP is pleased to announce a one-day training on communication and de-escalation as requested by the Delaware Department of Environmental Resources and Environmental Control. This full day presentation/workshop is designed to prepare inspectors, investigators and attorneys on how to de-escalate situations when a confrontation begins to develop. The presentation will provide proven techniques to:
- prevent a situation from escalating
- keep a situation from escalating further
- de-escalate upset people
- maintain personal behavior during a potential crisis
This is a valuable workshop-style presentation that includes video examples, role-playing, and quick reference materials suitable for on-site field or office use.
Agenda - August 6, 2025
8:30 - 8:45 Welcome, About NEEP, Speaker Introduction
8:45 - 12:00 Communication and De-escalation - with breaks (John Wilson)
12:00 - 1:00 Lunch Break (meal not provided)
1:00 - 4:00 Communication and De-escalation - with breaks (John Wilson)
4:00 - 4:15 Questions and Final Thoughts
4:15 Adjourn
INSTRUCTOR
John Wilson is the founder of CBL Training and Consulting, established in 2004.
John has served as a sergeant in a major California law enforcement agency where he led a crisis intervention training unit. He is Advanced Peace Officer Standards and Training (POST) certified. He has worked street patrol, auto theft and drug investigations, general crimes, and as a police academy instructor (criminal law, impaired driving, and physical training). He has been certified as a Drug Recognition Expert (DRE) and DRE instructor, homicide investigator, crime scene investigator (CSI), electronic surveillance (wiretap) operator, advanced sex crimes investigator, auto theft investigator, DOJ-BNE narcotics investigator, advanced rural and urban surveillance, and TSA Behavioral Detection among other certifications.
John has thousands of hours of domestic and international instructional experience from youth to adults and from a diverse international spectrum of government organizations, private organizations, and private citizens. John is a POST certified academy instructor, scenario coordinator, Institute of Criminal Investigation and Instructor Development Institute Level II instructor, POST physical training instructor, Standardized Field Sobriety Test (SFST) instructor, and Force Options Simulator instructor.
John graduated Summa Cum Laude (GPA 4.0) from Columbia Southern University with a Bachelor of Science General Psychology and focuses his practical and educational achievements on tactical bio-psychology, resilience, and outdoor adventure.
WHO SHOULD ATTEND
Individuals involved with conducting inspections, investigations, or having interactions with other people
DATE AND TIME:
August 6, 2025
8:30 a.m. to 4:15 p.m.
(break at noon for lunch)
LOCATION:
In-person:
Delaware Dept of Environmental Resources & Enviromental Control 391 Luken Dr. New Castle, DE 19720
AVAILABLE TO:
NEEP Members (no registration fee)
This training is for government employees/officials only.
EVENT CAPACITY: Capacity is limited to 100.
REGISTRATION DEADLINE: August 1, 2025
LEVEL: Informational.
Communication and De-escalation
- Wednesday Aug 06 2025, 8:30 AM - 4:15 PM
-
Delaware DEREC
391 Luken Dr.
New Castle, Delaware
United States
19720
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